AT OLILIGHT WE RESPECT THE PRIVACY OF OUR CUSTOMERS AND PEOPLE INTERESTED IN OUR PRODUCTS AND SERVICES.

PRIVACY POLICY

At OliLight we respect the privacy of our Customers and people interested in our products and services. Due to the nature of communication between the Provider and the Customer, it is sometimes required to provide some personal information.

USAGE AND EXPOSURE OF PERSONAL INFORMATION

By providing us with your personal information using our forms on OliLight website you are allowing us to use your personal information for mentioned use (newsletter, contact forms, email). The collected personal information will not be deliberately forwarded nor sold to a third party that could use the information to harm you or your well being. Though we can use, expose and store personal information when it is required by the law, when it is necessary to protect the information and yourself from potential bad intentions.

In most cases the collected personal information will be used solely by the Provider to keep the Customers informed about the possible development regarding the company itself.

COLLECTION OF PERSONAL INFORMATION

At OliLight website one can request additional information using various forms or can get in contact using email. In these cases you are notified of what information is needed, what information you are to provide and what information you choose to provide, how this information will be used and how to request the removal of your personal information from our lists.

CHANGES OF THIS POLICY

This privacy policy regarding the collected personal information on OliLight website (www.oli-light.com) is occasionally changed and updated. You are encouraged to read it every time you are to expose your personal information to us.

Last change: January 10th, 2018

GENERAL TERMS AND CONDITIONS AT WWW.OLI-LIGHT.COM HAVE BEEN PREPARED IN ACCORDANCE WITH THE CONSUMER PROTECTION ACT (ZVPOT-OCT2), BASED ON THE RECOMMENDATIONS BY SLOVENIAN CHAMBER OF COMMERCE AND INTERNATIONAL CODES FOR E-COMMERCE.

The website www.oli-light.com is operated by OliLight (hereinafter referred to as “Provider”). General terms of conducting business concern functioning of www.oli-light.com, user rights and business relationship between the Provider and the Customer.

ACCESS TO INFORMATION

(Summary of the legislation) Service is committed to always provide the customer the following information:

  1. corporate identity (name and place of business, number of registry),
  2. contact information, allowing the user quick and effective communication (email, phone),
  3. essential characteristics of goods or services (including after sales activities and guarantees),
  4. availability of products (each product or service that is offered on the site, should be available within a reasonable time),
  5. terms of delivery of products or performance of services (manner, place and time of delivery),
  6. all prices are stated in Euros (€ – EUR) and must be clearly and unambiguously defined and it must be shown that they already include taxes and transport costs,
  7. payment and delivery methods,
  8. offer validity period,
  9. the period within which it is possible to cancel the contract and under what conditions. Additional costs for returning items must be provided.
  10. Explaining the appeal process, including details of the contact person or department for customer service.
OFFERED ITEMS

Due to the nature of conducting online business OliLight updates and changes it’s offer regularly and quickly. Prices are presented as Regular prices and Online prices. Regular prices are the prices set by the Provider. Online prices are prices stated in on-line store and are valid for purchases where total amount (100%) of payment is made using available payment methods.

PAYMENT METHODS

The Provider accepts the following payment methods:

  • Debit or credit card (Eurocard / Mastercard, Visa, American Express) (Online Price)

The Provider shall issue an invoice to the buyer in electronic form (PDF), with a breakdown of costs and instructions on how to withdraw from the contract and how to return ordered items if necessary. The buyer is obliged to check the accuracy of the information on the invoice and in case of any errors inform the seller within eight days of receipt. Subsequent complaints shall not be taken into account.

PRICES

Online prices apply to all customers.

All prices include VAT, except where expressly provided otherwise.

Prices are valid at the time of contract/purchase. Prices are valid in the case of payment by the above methods of payment, under the above conditions.

Despite enormous efforts to ensure the most up-to-date and accurate information, it may happen that the data regarding the prices is incorrect. In this case, or in the event that the price of the item changed during order processing, customer service will enable the cancellation of purchase, but will also offer the Customer a solution that will be beneficial to both parties.

Purchase agreement between the Provider and the Customer is concluded at the moment when Provider confirms the order (the Customer receives an email on the status of Order confirmed). From that moment, all prices and other terms are fixed and apply to the Provider and the Customer.

DEBIT AND CREDIT CARDS

If the Customer is paying by debit or credit card the Customer shall be subject to the following conditions:

  • after placing an order the order contents or price can not be changed, except in special cases, determined by the Provider.
THE PROCESS OF SHOPPING

1. After placing order – The Customer is notified by email after placing order that the Provider received Customers order. At this stage the Customer has the option to cancel the order within one hour by writing an email to info@oli-light.com and indicating which order the Customer wants to cancel.

2. Order confirmed – If a customer order is not withdrawn, the order is further processed by the Provider, who checks availability of ordered products and confirms or rejects the order accordingly. The Provider can contact the Customer by telephone or email to verify the accuracy of provided information and to inform the Customer about the availability of ordered items. If the delivery period is very long and the Customer does not want to wait, the Customer can inform the Provider that he wishes the contract to be canceled. Provider assumes no responsibility for any damage caused by long delivery times or due to non-delivery of goods in case the ordered item is not in stock in our own warehouse.

THE RIGHT TO WITHDRAW FROM THE PURCHASE, RETURN OF GOODS (SERVICES NOT INCLUDED)

The Customer has the right to withdraw from the contract without having to provide a reason for its decision, within 14 days of receipt of goods by prior notifiying the Provider (to the contact email address info@oli-light.com). Repayment period shall start on the day following the date of acquisition. The only cost incurred by the consumer in connection with the cancellation of the contract, is the cost of returning the goods (packaging and shipping). Goods must be returned within 30 days of the filed notice of withdrawal (purchase).

The Customer must return undamaged goods and in the same quantity and original packaging, unless the goods are damaged, corrupted, lost, or its quantity is reduced, without fault of the consumer (in accordance with Article 36 of the Consumer Protection Act).

Refund payments will be made as soon as possible, but no later than 30 days from receipt of notice of withdrawal from the contract. Repayments shall be made on Customer’s bank account or PayPal account.

SHIPPING

The Provider will provide/ship ordered goods or services within the agreed period.

Ordered items will be shipped using third-party postal service, where the Provider retains the right to choose another delivery service if this contract can be met more effectively.

ABSOLUTION OF RESPONSIBILITY

Provider shall use its best efforts to ensure that the information published on its pages is accurate and up-to-date. Nevertheless, the characteristics of items, delivery and prices change so rapidly, that the Provider may fail to correct the information on the website. In such a case, the buyer will be informed of changes and given a choice to cancel the order or replace the ordered item.

Provider is not responsible for the content of opinions/testimonials, written by the visitors.

Although the provider tries to provide accurate pictures of products, all photographs should be taken as symbolic. Photos do not provide the item properties.

The provider has the right to withdraw from the contract if there is a manifest error (Article 46 OZ). This includes the obvious error in price.

We reserve the right to amend the Terms and Conditions at any time and in any manner, for any reason and without notice.

COMPLAINTS AND DISPUTES

Provider respects the existing consumer protection laws. Provider shall make every effort to comply with their duty to establish an effective system for dealing with complaints and designate a person, which, in the event of a problem, the Customer can contact by phone or by email. The appeal shall be submitted via email address info@oli-light.com. Complaint procedure is confidential.

The Provider acknowledges that an essential feature of consumer dispute, as far as solving the case, is the mismatch between the economic value of the claim and costs incurred in resolving the dispute. That is also a major obstacle for Customer to not initiate proceedings before the court. Therefore, the Provider seeks their best to resolve any disputes amicably.

COOKIES

This Site uses cookies to distinguish you from other users. Some of these cookies are essential to make this Site work properly, to allow you to make your purchases, and to enable us to fulfill your purchase requests. Other types of cookie help us to provide you with a good experience when you browse our Site, allow us to improve our Site or the way we provide our service to customers, or are used to provide you with information or offers from OliLight that may be of interest to you.

Below is a list of the cookies we use on this site, which is dynamically updated whenever new cookies are encountered and classified by our website team.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

System Cookies

These cookies are used by our website to store anonymous session and login tokens. They may identify you as a single user when you move between pages, but carry no personally identifiable information and are destroyed when you close your browser, unless you actively choose to be remembered for easier login on your next visit.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. We use Google Analytics to provide this service, which uses four first party cookies. The data collected is not shared with any other party. The information obtained with these cookies anonymized and we make no attempt to use it identify individual visitors, or influence your experience of the site while you are visiting it. If you do not allow these cookies we will not be able to include your visit in our statistics. If you have used a Do Not Track browser setting, we take this as a sign that you do not want to allow these cookies, and they will be blocked.

Social Media Cookies

To allow for social media cross sharing of content, we also use social media cookies of the following providers: Facebook, Instagram.